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Frequently asked questions

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Bharti SoftTech gives you the option of on-premise, hosted, or cloud ERP deployment when deciding on an ERP system's deployment strategy. Three deployment choices are provided, giving you the freedom to select the best approach for your business and your budget.

  • On-premise

    The upfront costs of purchasing the hardware and software result in a higher initial cost of ownership, but the software license's perpetual nature results in the lowest overall cost of ownership.

  • Hosted

    Less initial outlay since the costs of hosting the hardware are dispersed over time, and less ongoing expenditure because software licenses are perpetual. reduces the IT footprint of internal devices and resolves problems with obsolete gear.

  • Cloud

    Lowest initial investment costs due to the fact that hardware and software costs are spread out over time, but highest long-term costs due to the fact that software licenses are rented rather than permanently purchased.

Yes It is Required.

Yes, internet connection & third party software like App Anywhere / Citrix is required to access the same.

Bharti Softtech ERP Web based portals or applications can be run on mobile.

Our typical implementation cycle is 15 to 30 days for single location implementation.

We have adopted implementation methodology as per below:
  • Project Kick-Off Meeting
  • SRS (System Requirement Study) / As-Is Study
  • Gap Analysis, Draft Installation & Realization
  • Conference Room Pilot Run – 1 (CRP-1)
  • BST Testing
  • Conference Room Pilot Run – 2 (CRP-2)
  • End User Training with Fine Tuning
  • Dry Run & Hand Holding Training
  • Go-Live Preparation
  • Post Go-Live Support

We are supporting many clients across countries for last 12 years.
  • First level support over phone calls and Web conferencing tools like Anydesk.
  • We have help portal to raise issues and get feedback (depending on issue complexity).

Only one IT Coordinator (having business process understanding) is required to manage TwelveNinethe ERP implementation.

As per our 12 years of experience and many ERP installations, we have trained low skilled people like security guard for security gate in / out transactions, person who working in store and maintaining inventory in register, very old person who are working in account section and maintaining day to day transaction in tally system, so this is not big challenge for our consultants. Workflow is simple, user help is provided, List of Value/ drop downs in most processes, most data is carried forward from previous process and only limited (new) info has to be entered. Reports can be saved and automatically mailed. Data exports facility in excel for further analysis.

We have categories tentative response time for issues as per below:
  • High Priority - Issues related to basic input/ output of transactions – within one working day.
  • Medium Priority – Not basic input/ output with identified error/ bug – within three working days.
  • Low Priority - Not basic input/ output with undiagnosed error/ bug – within Five working days.

Yes, this is possible thru our freeze date configuration. Client can lock any transaction of any particular period.

Yes, the ERP can be hosted at any location like AWS or any cloud data center. Bharti SoftTechs also provide data center for server deployment from our HO location.

We provide application with account in ERP software.

We offer standard modules based on Customization in various Industry.

This is depending upon prospect interest. We can demonstrate our ERP in one hour also based on area of interest. Full ERP demonstration is required at least four to Two hours to cover all process demonstration with reports / dashboards.

Yes, all type of statutory returns data can be generated thrugh Bharti SoftTech ERP like GST Return / TDS Challan / IT return etc.

It is difficult to calculate return on investment for ERP decisions, though several successful installations of ERP had dramatic returns on investment.

This is a tricky query. Many middle managers, supervisory employees, etc., are currently occupied seeking information, asking questions, creating reports, and examining or confirming compliance with straightforward regulations. Creating the list of employees who will be retiring the following year or determining whether a requester for earned leave has adequate leave already accrued are two examples. A successful ERP will make information readily available and make it very simple for any casual user to create any ad hoc queries or reports. The majority of the common rules will be automatically checked for compliance by the system. As a result, many mundane jobs will disappear. However, many middle level managers can be more effective now that the information system is in place.

The top management commitment in ERP is not limited to writing a big cheque, which is needs champions who are well respected, very knowledgeable and often impossible to spare for any organization. The success of ERP implementation needs the full-time attention of these champions who must be drawn from the key functions and detained for ERP project implementation for a long period of six to nine months. ERP project cannot be managed by people who "can be spared"; it must be managed by the "indispensable" personnel. Top Management commitment must ensure the release of such key people for the ERP core committee. very much necessary. But it has to go much beyond that. The core committee of ERP